Error Message Tone and Approach
- Be human. Use plain language and be conversational. (no more robotic sounding messages.)
- Be straight forward and helpful. Offer a solution if possible.
- Be calm. Do not use words that will stress out users more. No nasty alerts!!! No exclamation points.
- Be specific. Let's not use "catch all" messages for a variety of systems errors. For example, using "validation error" alone will not be enough or specific enough to work.
example: I love how they combined pointing out exactly what is wrong with the helpful next steps.
Validation Errors
| Current | New tone |
|---|---|
 |  |
Error Message Humor
http://www.hongkiat.com/blog/40-funny-error-messages-youve-never-seen-before/
Attachments:
screen-shot-2011-07-14-at-11-20-38-pm.png (image/png)
Validation_Widget_Missing Category.png (image/png)
Validation_Widget_MissingCat_NewTone.png (image/png)