Broadcast messages to location
How does ezra know when he has targeted messages waiting for him
Ezra has to be able to know what was addressed to him and be able to respond easily
Account rep is never excluded from posts of managed accounts
Broadcast emails sent on behalf of account reps
Some examples of ways to bring people to the thread. Tagging. Email notification.
Sort on targetted messages
dashboard to send messages
dashboard to broadcast
how do we ensure customer sees targeted messages
messages filter
system comments only ... buckets ... filters
filter between transactional and conversational
Your order shipped. Cart is about to expire. System vs transactional.
if we are soliciting a response I am not sure it can land just anywhere in the feed - Dawn. [WOYM]
push system and all other messages down but there is a prime spot for one on one messages
Posting Vs. Messaging: Posting is sharing to my network /messaging is targeted.
be sure ezra can see any customer created content
facebook-esq unread messages .. or show all unread.
Directed messages are most important - its too risky to let it fall off the page
How do you see the relevant messages.