Filter, Buckets, Search ...
We feel that search is a necessary tool for the Experience
We would like to see search work as follows:
Search: 55873 (order number)
3 results are returned:
Cart
Order
Shipping Notification
We feel that Filtering would be nice to have but creates additional complexities
Filtering relies on buckets
Filtering can be confusing when searching for certain types of data
ex. User posts a WOYM: Please provide a shipping status on Order # 12345
User returns to the Experience and filters for Shipping Status per their previous remark
Because the message was created in WOYM it is tagged as a social message not a Shipping Status
No results are returned.
Hash Tagging
We'd like to add the possibility of hash tagging when posting in WOYM
Hash tags would become searchable and filterable content
certatin key terms would create dropdown menus
Ex. a hash tag for orders: (user typing in WOYM)
Could you provide me a shipping status on #order [dropdown menu of order #'s]