Laddawn.com : Return messaging before and after submit

Conditional v. generic messaging

Our email messaging will be tailored to each return scenario, but our onscreen messaging will be generic. We considered having onscreen messaging be condtiional for different return scenarios, but since a single submission can consist of each the scenarios, we decided upon generic messaging instead.

A single submission can include the following scenarios:

I. Meets criteria for automated return

1. Order has invoiced, return authorization to be issued immediately
2. Order has not yet invoiced, return authorization issued next day (still true, right?)

II. Return to be handled manually  - in the end, we may not authorize return or we may issue credit instead

Whether it has invoiced or not does not really matter. 

Onscreen messaging

Does not meet criteria for automated return

• Messaging before submit, onscreen:
• After you click submit, look for an email with instructions for completing your return.  

• • Messaging after submit:
    • Onscreen:
      Thank you!
      We have sent you an email with instructions for completing your return.
    • Email:

• Messaging before submit, onscreen, below "What's next?":
  • After you click Submit, look for an email with instructions for completing your return.  
• Messaging after submit:
  • Onscreen:
    Thank you!
    We have sent you an email with instructions for completing your return.
  • Email: See ....

II. Return will be handled manually

Message 3
Has not invoiced

Return issued without further review - next day
Return to be handled manually - in the end may not authorize

Before submit, has invoiced, return (or credit) authorized automatically

>$50 Click submit. Then, look for an email confirming the details of your request and return instructions.  After we have received and inspected your return, we will apply a credit to your account (typically within 24 hours).

<$50 Click submit. Then, look for an email confirming the details of your request.  We will apply a credit to your account (typically within 24 hours).

After submit

Thank you!

Before submit, return to be handled manually - in the end may not authorize

Click submit. Then, look for an email confirming the details of your request. A Laddawn Customer Experience rep will contact you shortly after that.