I. Pre launch
Issue | Method | Outcome |
| Enter issue here | Choose one:
| |
II. Post launch
Issue | Method | Outcome |
| How will users react to the global search box (search by item number + "Go"). Does it depend on what page they are on (shop tab page v. other widget tabs v. non-widget pages – checkout, my account, content, etc.) Entering an item number expands the shop widget with search results. Is this confusing or frustrating? If it is, does it persist or cause problems, or does the user get over it quickly? Will they want to enter search terms here, not just numbers? Will they attempt it? (SP, 9/21) | Observe user with live site Track customer support |